Privacy Policy

1. Introduction

EducationFees ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational payment platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Payment information (credit/debit card details, UPI ID, bank account information)
• Student identification details
• Address and contact information
• Date of birth and age verification information

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location information (if permitted)
• Cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

• Payment processors and financial institutions
• Educational institutions you make payments to
• Identity verification services
• Social media platforms (if you choose to connect)

3. How We Use Your Information

We use your information to:

• Process payments and transactions
• Verify your identity and prevent fraud
• Provide customer support and respond to inquiries
• Send transaction confirmations and receipts
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Send important notices and updates
• Analyze usage patterns and trends

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.2 Service Providers

We share information with trusted service providers who assist us in:

• Payment processing
• Identity verification
• Customer support
• Data analytics
• Marketing communications

4.3 Educational Institutions

We share necessary payment and student information with the educational institutions you make payments to.

4.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes
• Respond to government requests
• Protect our rights and property
• Ensure user safety

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Payment transaction records are typically retained for 7 years as required by financial regulations.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and information
• Object to certain processing activities
• Request data portability

7.2 Communication Preferences

You can control marketing communications by:

• Updating your account preferences
• Clicking unsubscribe links in emails
• Contacting our support team

7.3 Cookies and Tracking

You can control cookies through your browser settings, though this may affect service functionality.

8. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice in the app

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@educationfees.com
• Address: 460, 3rd Floor, CS Towers, 17th Cross Road, HSR Layout, Bengaluru, Karnataka 560102

13. Specific Disclosures for Indian Users

13.1 Reserve Bank of India (RBI) Compliance

We comply with RBI guidelines for payment systems and maintain transaction records as required.

13.2 Information Technology Act, 2000

We follow the provisions of the IT Act and rules made thereunder for data protection and cybersecurity.

13.3 Aadhaar and KYC Information

If you provide Aadhaar or other KYC documents, we handle them in accordance with applicable laws and use them only for verification purposes.

14. Data Processing Legal Basis

We process your personal information based on:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate interests
• Vital interests

15. Automated Decision Making

We may use automated systems for:

• Fraud detection and prevention
• Risk assessment
• Customer support routing

You have the right to request human intervention in these processes.

16. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of becoming aware of the breach.